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01. Call Center Introduction
Provides an insight into the current call center industries and best practices. Training takesat least 4 hours
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02. Customer Service & Customer Experience Training
Soft skills such as empathy, rapport are taught Dos and Donts on a call Probing skills, Training takes at least 3 days
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03. Sales Skills
Covers the systems specific to the campaign e.g. CRM, dialer and knowledge base. The duration is dependent on the system
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04. Systems
Clarifies various KPIs andhow they are measured. Takes atleast 2 hours
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03. Role Plays/ Scenario Trainings
This is a practical session where agents are asked to role play to ensure that they are able to put into practice what has been trained on