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Frequently Asked Questions

Nakama Tech is a global business process outsourcing company specializing in delivering world-class customer services. We offer a range of services, including customer service solutions, contact center services, CRM and document management, workflow automation, digitization services, fintech solutions, chatbot and AI integration, e-learning and training programs, and more.

We believe that every business is unique. Our approach involves understanding your objectives, challenges, and customer expectations. We work closely with you to design and implement strategies that align with your specific needs, ensuring unparalleled results.

Nakama Tech prides itself on a commitment to excellence. We provide access to cutting-edge technology, industry-leading expertise, and a team dedicated to surpassing your expectations. Our relentless pursuit of quality and innovation sets us apart as a trusted partner.

Yes, by collaborating with Nakama Tech, you are choosing a partner that shares your vision for success. We go beyond being a service provider; we become an extension of your team, enhancing your customer experience and driving your business forward.

Nakama Tech is deeply committed to fostering inclusivity. We empower women by providing equal opportunities for growth and leadership. We enable youth through training and employment opportunities. We support diversity by ensuring meaningful job opportunities for disabled individuals in inclusive facilities.

We serve a diverse range of industries, including research and media, healthcare, telecom/internet service providers/IT companies, retail and e-commerce, public sector/government/ministries, BFSI (Banking, Financial Services & Insurance), non-profit/NGOs, and travel and tourism.

You can contact us through phone, email, or our contact form. Our contact information, including phone numbers and email addresses, can be found on our Contact Us page. Additionally, you can connect with us on social media.

We provide customer service support in English, Swahili, and French to cater to a wide range of customers and regions

You can explore our blog, which covers industry trends, customer service tips, technology insights, and CSR initiatives updates, on our website. It's a valuable resource for staying informed and inspired.

Yes, we provide e-learning and training programs suitable for academic education, remote and rural education, and online courses. These programs are designed to equip the next generation with the technical expertise needed in today's evolving tech landscape.