• 01. Call Center Introduction

    Provides an insight into the current call center industries and best practices. Training takesat least 4 hours

  • 02. Customer Service & Customer Experience Training

    Soft skills such as empathy, rapport are taught Dos and Donts on a call Probing skills, Training takes at least 3 days

  • 03. Sales Skills

    Covers the systems specific to the campaign e.g. CRM, dialer and knowledge base. The duration is dependent on the system

  • 04. Systems

    Clarifies various KPIs andhow they are measured. Takes atleast 2 hours

  • 03. Role Plays/ Scenario Trainings

    This is a practical session where agents are asked to role play to ensure that they are able to put into practice what has been trained on