- Services
Workplace
Automation
We automate high-friction workflows across customer operations and back-office processes, reducing manual effort, errors, and cycle times without disrupting governance or visibility.
Built for organisations that need efficiency gains without compromising compliance, auditability, or accountability.
Real-World Outcomes
call abandonment reduction
higher first-contact resolution
CSAT uplift
When CX Buyers
Need Help With
Workplace Automation
Manual steps slow operations, increase error rates, and quietly inflate cost-to-serve.
We automate repetitive tasks across support, back-office, and operational workflows while keeping human oversight where it matters. This reduces processing time and dependency on manual intervention without breaking existing processes.
The outcome is faster throughput with fewer mistakes.
Many automation initiatives stall because they’re built in isolation from real operations.
We design workflows around how teams actually work, integrating automation into live processes rather than layering it on top.
This ensures automation survives beyond proof-of-concept and delivers measurable, ongoing efficiency. Procurement gets value, not shelfware.
Inconsistent handling and manual rework increase audit exposure.
We introduce rule-based automation with clear logic, exception handling, and full process traceability. This reduces human error while preserving evidence and control for compliance, risk, and governance teams.
Automation strengthens assurance instead of weakening it.
Growth exposes process limits quickly.
We automate volume-driven steps so teams can scale output without linear increases in staff. This gives operations leaders flexibility while keeping cost structures predictable.
Procurement benefits from efficiency without long-term fixed commitments.
Automation should increase transparency, not obscure it.
We design workflows with clear status tracking, handoff points, and reporting so teams retain visibility end-to-end. Leaders can see where work sits, where it slows, and where intervention is needed.
Control stays with you.
What We Do
Use Cases
by Sector
Order provisioning workflows — automating service activations, plan changes, and number porting steps.
Incident routing — directing technical and service issues through predefined resolution paths.
Billing adjustments — automating validation and approval flows for corrections.
User provisioning workflows — automating access, role changes, and account updates.
Subscription lifecycle processes — handling upgrades, downgrades, and renewals.
Support ticket routing — directing issues to the right teams based on rules and priority.
Order exception handling — automating checks for delays, cancellations, and returns.
Refund workflows — validating eligibility and triggering downstream actions.
Inventory and fulfilment updates — synchronising status across systems.
Document validation workflows — automating checks for onboarding and account changes.
Transaction exception handling — routing flagged items for review.
Compliance process support — enforcing consistent handling and audit trails.
Booking change workflows — automating modification and cancellation processes.
Disruption handling — routing customer requests during delays or cancellations.
Post-service follow-ups — automating surveys and resolution tracking.
Service request workflows — automating move-ins, move-outs, and account updates.
Usage and billing checks — validating meter or usage data flows.
Incident response support — coordinating inbound work during outages.
What Does “We Give a CX”
Really Mean?
What Does “We Give a CX”
Really Mean?
Automate Workflows Without Losing Control
Every great partnership starts with a conversation!
Tell us where you need clarity, scale, or support and we’ll help make your next customer interaction your best one yet.
