- Services
Customer
Support
Every message, every call, every chat — handled with speed, empathy, and precision.
Nakama Tech’s multilingual agents and AI copilots deliver brand-aligned support experiences across every channel and timezone.
Real-World Outcomes
average handle time
higher CSAT vs human-only baselines
QA accuracy
When CX Buyers Need Customer Support Services
Backlogs don’t just frustrate customers — they break SLAs and quietly inflate cost-to-serve.
We stabilise response times by combining AI-assisted triage with properly staffed, coached teams.
That reduces average handling time, clears queues faster, and restores predictability to your service operation. The result is measurable SLA recovery without adding unnecessary headcount.
Round-the-clock support is expensive to run internally and difficult to staff consistently.
Our delivery hubs align naturally with EU and UK operating hours, while AI-enabled workflows extend coverage beyond core hours. You get true 24/7 availability without night-shift burnout or premium staffing costs.
Procurement gets cost control; customers get uninterrupted support.
Inconsistent tone erodes brand trust faster than slow response times.
We enforce unified playbooks, structured coaching, and continuous QA supported by analytics to keep every interaction on-brand.
Quality becomes a system, not an individual dependency. That consistency shows up in higher CSAT and fewer escalations.
When service breaks down, churn follows — often silently.
Our agents are trained for empathy as well as accuracy, supported by AI-driven sentiment analysis that flags frustration early. That allows issues to be resolved before they escalate or trigger defection.
Customer support shifts from damage control to retention engine.
Growth rarely waits for hiring cycles or internal approvals.
Our multilingual teams can scale rapidly to support new markets, launches, or seasonal spikes without compromising service quality.
You get speed to market with predictable delivery standards. Operations stay agile, and procurement avoids long-term fixed-cost commitments.
What We Do
Use Cases
by Sector
Booking changes & cancellations — managing itinerary updates, refunds, and policy questions.
Disruption handling — supporting customers during delays, cancellations, and schedule changes.
Post-trip support — handling feedback, claims, and loyalty programme enquiries.
Billing enquiries & usage questions — explaining charges, meter readings, and consumption changes.
Service change requests — handling move-ins, move-outs, and account updates.
Outage & incident support — managing inbound reassurance during service interruptions.
- Account & transaction enquiries — supporting balance questions, payment issues, and basic account changes.
- Secure customer verification — handling identity checks and customer reassurance within compliance boundaries.
- Service issue support — managing inbound demand during outages or system changes.
Order status & delivery enquiries — responding to shipment delays, tracking requests, and fulfilment questions.
Returns & refunds — managing customer queries, eligibility checks, and refund timelines.
Peak trading support — scaling inbound support during sales events and seasonal surges.
Subscription & account support — handling plan changes, billing queries, access issues, and user administration.
Onboarding & usage guidance — supporting customers during early adoption and feature discovery.
Renewal support — managing downgrade risks, contract questions, and customer reassurance.
- Billing enquiries & plan changes — resolving usage questions, tariff updates, roaming charges, and contract amendments.
- Outage & service disruption support — handling high-volume inbound reassurance, updates, and follow-ups during network issues.
- Retention & save interactions — managing cancellation requests, loyalty offers, and contract renewals.
What Does “We Give a CX”
Really Mean?
What Does “We Give a CX”
Really Mean?
Customer Support That Holds Up Under Pressure
Every great partnership starts with a conversation!
Tell us where you need clarity, scale, or support and we’ll help make your next customer interaction your best one yet.
