- Services
Back-Office & Order Operations
Behind every great customer experience is an engine of quiet efficiency.
Nakama Tech blends skilled teams with real-time AI automation to manage the details — orders, billing, data, and documentation — so your operations stay sharp, accurate, and always on time.
Real-World Outcomes
faster transactional turnaround
data accuracy
cost reduction vs in-house
When CX Buyers Need Back-Office Support
Your processes work, but they move slower than your customers do. Manual order handling, billing checks, and data updates create friction that adds up over time.
We bring in automation and smart workflows that cut those hidden delays, freeing your team to focus on outcomes, not admin.
The result: hours recovered, service levels restored, and efficiency you can see on the dashboard.
When growth hits or peak season arrives, work volumes don’t just double — they multiply.
Our back-office teams step in to carry the load, scaling up or down as your demand shifts. We manage repetitive tasks like billing, updates, and reconciliations with accuracy and speed, so your in-house talent can stay focused on customers and strategy instead of catching up on data entry.
A small error in a spreadsheet today can become a compliance issue tomorrow.
That’s why every workflow we run includes a dual QA layer — automation for speed, human verification for precision.
We align to ISO and GDPR standards from day one, producing clean, auditable data and documents you can trust under scrutiny. Peace of mind comes built in.
You can’t improve what you can’t measure.
Disconnected systems and manual reporting make it hard to see where time or money is being lost.
We consolidate data streams into live dashboards, backed by transparent SLAs and daily insights that show exactly how your operations are performing. It’s visibility that drives better decisions, not just reports.
Your people should be building relationships, not formatting invoices.
By taking on repetitive administrative work, we help free your internal teams to focus on innovation, analysis, and customer growth.
Our blend of automation and trained back-office specialists keeps the engine running efficiently in the background, so your business can stay focused on the road ahead.
What We Do
Use Cases
by Sector
Meter reading & account update workflows — validating customer-submitted data and updating billing systems.
Contract digitisation & verification — processing agreements, onboarding documentation, and change-of-address forms.
Billing corrections — handling tariff adjustments, estimated usage reviews, and resolving bill discrepancies.
KYC/KYB document checks — validating IDs, business registrations, proof-of-address documents, and AML-required entries.
Transaction exception handling — matching failed payments, chargeback document packs, and disputed transaction logs.
Reconciliation support — aligning ledger entries, processing refunds, and verifying payout reports.
Order validation & fulfilment support — checking stock, verifying order details, and updating carriers in real time.
Returns & refund documentation — processing returns, updating inventory systems, and generating refund authorisations.
Catalog & price updates — bulk SKU changes, seasonal pricing, product attribute clean-up.
Subscription & licence updates — modifying user seats, plan tiers, renewals, and account permissions.
Usage validation & reporting — verifying consumption data, reconciling logs, and preparing monthly usage statements.
Support data hygiene — maintaining CRM accuracy, cleaning inbound tickets, tagging issues, and generating insights.
Plan change processing — updating customer records, provisioning add-ons, and verifying account eligibility.
Billing correction & adjustments — resolving overcharges, credit applications, and disputed usage entries.
Network service request administration — capturing fault data, triaging service orders, and escalating technical workflows.
What Does“We Give a CX”
Really Mean?
What Does
“We Give a CX”
Really Mean?
Bring Control and Accuracy Back to Your Operations
Every great partnership starts with a conversation!
Tell us where you need clarity, scale, or support and we’ll help make your next customer interaction your best one yet.
